| Number of ADR cases handled. | 21 |
| Average number of days taken to reach an outcome. | 26 days |
| Percentage of disputes that took over 90 days to resolve. | Nil |
| Percentage of disputes resolved in favour of consumer. | 51% |
| Percentage of disputes resolved in favour of trader. | 43% |
| Percentage of disputes resolved by mediation, agreed to by both parties in dispute. | 6% |
| Number of disputes remaining unresolved. | Nil |
| Number of disputes refused. | Nil |
| Rate of compliance with ADR outcome by traders. | 100% |
| Rate of compliance with ADR outcome by consumers. | 100% |
| Number of ADR cases handled. | 25 |
| Average number of days taken to reach an outcome. | 21 days |
| Percentage of disputes that took over 90 days to resolve. | Nil |
| Percentage of disputes resolved in favour of consumer. | 52% |
| Percentage of disputes resolved in favour of trader. | 38% |
| Percentage of disputes resolved by mediation, agreed to by both parties in dispute. | 10% |
| Number of disputes remaining unresolved. | Nil |
| Number of disputes refused. | Nil |
| Rate of compliance with ADR outcome by traders. | 100% |
| Rate of compliance with ADR outcome by consumers. | 100% |
| Number of ADR cases handled. | 26 |
| Average number of days taken to reach an outcome. | 20 days |
| Percentage of disputes that took over 90 days to resolve. | Nil |
| Percentage of disputes resolved in favour of consumer. | 60% |
| Percentage of disputes resolved in favour of trader. | 35% |
| Percentage of disputes resolved by mediation, agreed to by both parties in dispute. | 5% |
| Number of disputes remaining unresolved. | Nil |
| Number of disputes refused. | Nil |
| Rate of compliance with ADR outcome by traders. | 100% |
| Rate of compliance with ADR outcome by consumers. | 100% |
| Number of ADR cases handled. | 10 |
| Average number of days taken to reach an outcome. | 20 days |
| Percentage of disputes that took over 90 days to resolve. | Nil |
| Percentage of disputes resolved in favour of consumer. | 54% |
| Percentage of disputes resolved in favour of trader. | 35% |
| Percentage of disputes resolved by mediation, agreed to by both parties in dispute. | 11% |
| Number of disputes remaining unresolved. | Nil |
| Number of disputes refused. | 6 |
| Rate of compliance with ADR outcome by traders. | 100% |
| Rate of compliance with ADR outcome by consumers. | 100% |
| Number of ADR cases handled. | 17 |
| Average number of days taken to reach an outcome. | 10 days |
| Percentage of disputes that took over 90 days to resolve. | Nil |
| Percentage of disputes resolved in favour of consumer. | 25% |
| Percentage of disputes resolved in favour of trader. | 50% |
| Percentage of disputes resolved by mediation, agreed to by both parties in dispute. | 25% |
| Number of disputes remaining unresolved. | Nil |
| Number of disputes refused. | 13 |
| Rate of compliance with ADR outcome by traders. | 100% |
| Rate of compliance with ADR outcome by consumers. | 100% |
| Number of ADR cases handled. | 19 |
| Average number of days taken to reach an outcome. | 6 days |
| Percentage of disputes that took over 90 days to resolve. | Nil |
| Percentage of disputes resolved in favour of consumer. | 42% |
| Percentage of disputes resolved in favour of trader. | 58% |
| Percentage of disputes resolved by mediation, agreed to by both parties in dispute. | 35% |
| Number of disputes remaining unresolved. | Nil |
| Number of disputes refused. | 10 |
| Rate of compliance with ADR outcome by traders. | 100% |
| Rate of compliance with ADR outcome by consumers. | 100% |
| Number of ADR cases handled. | 32 |
| Average number of days taken to reach an outcome. | 9 days |
| Percentage of disputes that took over 90 days to resolve. | Nil |
| Percentage of disputes resolved in favour of consumer. | 75% |
| Percentage of disputes resolved in favour of trader. | 25% |
| Percentage of disputes resolved by mediation, agreed to by both parties in dispute. | 29% |
| Number of disputes remaining unresolved. | Nil |
| Number of disputes refused. | 25 |
| Rate of compliance with ADR outcome by traders. | 100% |
| Rate of compliance with ADR outcome by consumers. | 100% |
| Number of ADR cases handled. | 26 |
| Average number of days taken to reach an outcome. | 10 days |
| Percentage of disputes that took over 90 days to resolve. | Nil |
| Percentage of disputes resolved in favour of consumer. | 30% |
| Percentage of disputes resolved in favour of trader. | 30% |
| Percentage of disputes resolved by mediation, agreed to by both parties in dispute. | 40% |
| Number of disputes remaining unresolved. | Nil |
| Number of disputes refused. | 16 |
| Rate of compliance with ADR outcome by traders. | 100% |
| Rate of compliance with ADR outcome by consumers. | 100% |