The attention of operators is drawn to LCCP requirements set out in Social Responsibility Code Provision 6.1.1
Licensees must ensure that information about their complaints procedure is set out in their terms and conditions and that such information includes the identity and contact details of the ADR entity or entities to whom disputes can normally be referred.
Pegasus ADR Service will only consider disputes relating to businesses that have registered with us. However, operators will be allowed to register after the commencement of a dispute, but registration must be complete before Pegasus ADR service will commence its adjudication process.
Maybe completed online or downloaded for submission by post. All submissions must be in English.